RESPONSIBILITIES

• Provide phone support to health care professionals and consumers regarding adverse events, product quality complaints, medical inquiries, product support, and other needs as required. This does NOT include commercial sales support.

• Process Lifecycle safety operational data, perform data entry for tracking and Lifecycle safety databases, coding medical terminology, generating queries pertinent to the case, performing quality control, driving case closure, coordinating translations.

• Receive and document incoming telephone calls and emails from investigative sites or other sources reporting safety data.

• Build a positive, collaborative team environment with Lifecycle safety team members, lead by example, provide training and mentoring for less experienced team members.

• Provide regular feedback to operations team manager and Customer Delivery manager (CDM) on project metrics and challenges.

• Liaise with Project Manager by proactively identifying issues and proposing solutions, providing them with technical support, reports, metrics, identifying SOW changes and potential change orders, delegating client requests.

• Participate in training across Lifecycle safety process service offerings, participate in working groups as applicable in implementation of new initiatives, identification and implementation of process efficiencies.

• Excellent attention to detail and accuracy.

• Good knowledge of medical terminology.

• Self-motivated and flexible.

• Ability to follow instructions/guidelines, utilize initiative and work independently.